Legal
Complaints Handling Procedure
Last updated: August 2023
This document is provided in English only. The English version is the legally binding version.
We are committed to providing high-quality service. If you are dissatisfied with any aspect of our service, we have a formal procedure for handling complaints fairly and promptly.
How to Make a Complaint
Please contact our support team in the first instance. If the matter is not resolved to your satisfaction, you may escalate it in writing to our complaints handling officer.
Full procedure and contact details are in the downloadable document.